The problem is that when family causes workplace dysfunction, most people in management positions either don't recognize the dysfunction comes from nepotism or can't find it in themselves to take action.
Posts from the ‘Culture’ Category
I've had a lot of time to think about human behavior the last few days. My car broke down in Deep Creek Lake, MD on Memorial Day. The experience drove home a couple of important lessons:
Lesson 1: Never buy a car that you cannot push by yourself.
When teams meet to talk about how to brand their companies, they often speak of becoming the "Apple" of their industries. This desire to emulate Apple shows how much more complex business has become. As leaders seek the secret to long-term growth, profitability, and relevance, they often fail to recognize differentiation stems from creating a strong culture that, in turn, becomes the customer experience.
You recently landed your dream job and you feel fantastic! Now, you've figured out how to make an important project sing. After mocking up the idea, you head happily to the boss' office. And then... ZAP! Your manager rips the feelings and pride and excitement from your chest as she utters disgustedly, "That is NOT how I told you to do it!"
In my mind... yes. Those that have a high degree of self-awareness build the strongest brands and have ultra-dedicated employees who, in turn, build a large customer base of raving fans. Think Apple, Amazon, Zingerman's, and Zappos. These companies' market dominance begins with leadership, a strong sense of purpose, and some very deliberate decisions that enable them to get 'the right people on the bus.'
Looking back over 2012 (and ahead into 2013), I realize that my priorities have shifted rather dramtically. In the past, my thinking was way too small. It used to be that I strived to be the best leader with whom the people on my team had ever worked. While that statement seems really egotistical, it isn't.
Sadly, this statistic applies to some segments of the population. This week an article by John Kelly of the Washington Post reported discrimination in the housing market as it applies to people with service animals. A test by the Equal Rights Center revealed that about 1/3 of rental properties in the Metro DC area discriminate against people with guide dogs. Claims range from lack of availability to charging a higher rent to include the dog.
Does your mission statement inspire people... or is it just a piece of paper that hangs in the lobby in a fancy frame? A few simple steps take you vision statement, mission statement, and values from from lifeless documents to the inspiration that breathes the very life into your company.
Doug Hensh, founder of myHappier, revealed the 5½ Secrets of Resilient Entrepreneurs last Thursday when he kicked off Positive Business DC's Well-being in The Workplace speaker series. Doug teaches people how to become more resilient and helps businesses develop more engaged, creative, and productive workforces through his expertise in positive psychology.